One of the prominent channels of customer support for leading companies today is their offering of email support. It’s the most preferred form of business and brand communication.
Customers reach out to brands with an Email available on their Contact Us page, and the communication that goes further is quite crucial.
This blog will guide you about email support, email support executive roles and responsibilities, our services, and why you need email support in your company.
So let’s get started.
Table of Contents
What is Email Support?
Email support is a kind of communication service. It allows asynchronous communication and enables customers to send emails at their convenience.
It is convenient for brands compared to phone and chat services. Besides, it provides a paper trail for both parties, allowing the customer and client to manually track their queries and refer back to the conversation from the start.
With such prominence of email support, the demand for email support specialists is growing relatively high. A specialist must handle product-related challenges, queries, and customer concerns over the mail. We shall understand the duties of an email support specialist further.
What does an email support specialist do?
An email support specialist offers non-voice customer support. They link the companies and customers and show the feasibility of resolving queries and concerns with asynchronous communication.
They are responsible for solving questions and problems over the mail while ensuring your brand image is optimized.
An email support specialist resolves the customer queries respectfully, duly, on time, and in a manner that the customer derives optimum satisfaction.
The job is easier compared to telephonic conversations one needs to undertake and is a respectful job one can pursue.
If you have considered undertaking email Support services as your job profile, read further.
Email Support Executive roles and responsibilities
- Prolific written communication skills to support customers with ease.
- Efficiency to offer relevant and satisfactory solutions to the customers.
- Efficiently taking note of queries and requests.
- Maintenance of logs for customer interactions, transactions, and comments.
- Suggest effective and prompt solutions.
- Protecting brand image and reputation in the market.
- Effective communication via mail.
- Assist digital team with online campaigns.
- Maintaining positive repos with the customers throughout the conversation.
- Ability to work on CRM systems and practices.
- Respond to Emails within a specific timeframe.
The skills required for an email support executive are pretty feasible. All you need is a bachelor’s degree, computer skills, and the ability to quickly adapt to modern CRM systems.
You can rule the job as an email support specialist with strong debugging and programming skills.
Now, email support specialists don’t have to undertake complex technical tasks. But an email support engineer is required to do that.
So, if you have superior IT skills, an email support engineer could be the right fit. Speaking of skills needed by an email support engineer, you must be excellent at technical skills and aspects.
Basic communication, problem-solving, time management, and technical engineering skills are also required.
Contact us if you have the skills to undertake email support roles and responsibilities. For jobs in the email support arena, connect with us.
Are you looking for email support services for your brand? Contact Deep Technologies, and we shall help you design a perfect email support plan for yourself. We offer end-to-end solutions right from wireframe creation to offering support to executives to keep the work smoothly flowing at Deep Technologies.
Contact us at +91 9978913789 to understand our email support plans.
We look forward to growing with you.